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DynoXium LogoDynoXium
Legal Agreement

Privacy Policy

DynoXium is committed to protecting your privacy and safeguarding your personal data. Last updated: June 21, 2026

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors of our website
  • Registered customers
  • Users of free and paid hosting services
  • Affiliates and partners
  • Individuals contacting us for support

This policy does not apply to third-party websites or services not owned or controlled by DynoXium.

2. Information We Collect

We collect information necessary to provide secure, reliable hosting services.

2.1 Information You Provide Directly

When you register or purchase services, we may collect:

  • Full legal name
  • Email address
  • Phone number
  • Billing address
  • Company name (if applicable)
  • Government-issued identification (if required for verification)
  • Payment-related information
  • Support ticket messages
  • Communications via email or Discord

You are responsible for ensuring the accuracy of this information.

2.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

  • IP address
  • Login timestamps
  • Browser type and version
  • Device type
  • Operating system
  • Referring URLs
  • Pages visited
  • Bandwidth usage
  • Server access logs

This data helps us maintain security, prevent abuse, and improve performance.

2.3 Service-Related Data

If you use hosting services, we may collect:

  • Server resource usage (CPU, RAM, storage, bandwidth)
  • Network logs
  • Abuse-related activity logs
  • Firewall alerts
  • Login attempts and security logs

We do not monitor your private content unless required for abuse investigation or legal compliance.

4. How We Use Your Information

We use your information to:

  1. Create and manage your account
  2. Process payments and invoices
  3. Deliver hosting services
  4. Provide technical support
  5. Detect and prevent fraud or abuse
  6. Enforce our Terms of Service
  7. Maintain infrastructure stability
  8. Send important service notifications
  9. Improve platform performance and reliability

We do not sell, rent, or trade your personal information.

5. Payment Processing

All payments are processed through trusted third-party providers such as Stripe and PayPal. DynoXium does not store complete credit card numbers on its servers.

Payment providers handle sensitive financial information under their own privacy and security standards.

6. Data Retention Policy

We retain data only as long as necessary for operational and legal purposes:

  • Active accounts: Data retained while services remain active.
  • Inactive accounts: May be deleted after extended inactivity.
  • Billing records: Retained as required by tax laws.
  • Abuse and fraud records: May be retained indefinitely for security purposes.
  • Suspended accounts: Retained to prevent repeat violations.

After retention periods expire, data may be securely deleted.

7. Data Sharing and Disclosure

We may share limited data with:

  • Payment processors
  • Infrastructure providers
  • Control panel software vendors
  • Legal authorities when required by law
  • Professional advisors (legal/accounting)

We only share information necessary for service delivery or legal compliance.

We do not share personal data for advertising or marketing.

8. Law Enforcement Requests

We may disclose information if required by:

  • Court orders
  • Government authorities
  • Law enforcement investigations
  • Legal obligations under applicable law

We reserve the right to comply with valid legal requests.

9. Data Security Measures

We implement industry-standard security practices including:

  • SSL/TLS encryption
  • Firewalls and intrusion detection systems
  • Access control restrictions
  • Role-based staff permissions
  • Security monitoring
  • DDoS protection systems
Despite these measures, no system can guarantee absolute security.

10. User Responsibilities

You are responsible for:

  • Securing your login credentials
  • Enabling strong passwords
  • Maintaining backups of your hosted data
  • Keeping your registered email active and monitored
  • Implementing security measures on VPS servers

DynoXium is not responsible for account compromise caused by weak passwords or user negligence.

11. Cookies and Tracking Technologies

We use cookies to:

  • Maintain login sessions
  • Store user preferences
  • Improve website performance
  • Analyze traffic patterns

You may disable cookies via browser settings; however, certain features may not function correctly.

12. International Data Transfers

Your data may be stored or processed in data centers located outside your country of residence. By using our services, you consent to such international transfers.

We take reasonable steps to ensure data protection regardless of location.

13. Your Data Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

Requests must be submitted via the official support ticket system.

We may verify identity before fulfilling requests.

14. Account Deletion

If you request account deletion:

  • Active services will be terminated
  • Hosted data may be permanently removed
  • Billing records may be retained for legal compliance
  • Abuse records may be retained for security reasons

Deletion requests cannot reverse billing obligations.

15. Third-Party Services

Our platform integrates third-party software such as:

  • WHMCS
  • Pterodactyl
  • Stripe
  • PayPal

We are not responsible for the privacy practices of third-party platforms. Users should review their policies separately.

16. Children's Privacy

Our services are not intended for individuals under 14 years of age. We do not knowingly collect personal data from minors.

If we become aware of such collection, we will take appropriate steps to delete the data.

17. Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, user data may be transferred as part of business operations.

Any successor entity will be required to honor this Privacy Policy.

18. Limitation of Liability

While we take reasonable measures to protect personal information, DynoXium is not liable for:

  • Unauthorized access beyond our control
  • Cyberattacks targeting user-managed servers
  • Data loss caused by user misconfiguration
  • Third-party service failures

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will be published on our website with a revised “Last Updated” date. Continued use of services constitutes acceptance of the updated policy.

20. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us at support@dynoxium.com or submit a ticket via our client portal.

Have legal questions?

If you need clarification regarding any of our policies, please submit a legal inquiry ticket.

Submit Ticket