Help Center
Frequently Asked Questions
Everything you need to know about our services, billing, and technical details.
Common Questions
Minecraft Hosting
Everything you need to know about our Minecraft server hosting.
Yes! DynoXium is custom-tailored for Minecraft servers. We use high-frequency Ryzen CPUs and high-speed NVMe SSDs to ensure zero lag, instant chunk loading, and maximum tick stability for both vanilla and heavily modded servers.
Incredibly easy. Our unified control panel allows you to start, stop, restart, configure settings, install plugins with a single click, manage files via SFTP, and schedule automated backups without needing any command line knowledge.
We offer the perfect mix of high-end enterprise hardware, robust DDoS protection, sub-millisecond route optimization, and a freemium model that enables you to test resources before scaling to dedicated performance packages.
We provide 24/7 technical support. Our server architects are available via live chat, ticket support, and our Discord server to help with anything from plugin configuration to performance optimization.
Absolutely. All Minecraft servers hosted on DynoXium are shielded by our advanced multi-layered DDoS protection, filtering malicious traffic at the edge under 2 seconds without dropping active players.
General
Everything you need to know about getting started.
Setup is instantaneous. As soon as your order is verified, our automated systems provision your node and send login credentials directly to your email in under 60 seconds.
Yes! You can easily upload your world files, plugins, and configurations via SFTP. If you need help, our support team can migrate your entire server from your previous host free of charge.
Yes, you can upgrade or downgrade your resources at any time through our client portal. The process is fully automated and retains all of your data and IP addresses.
No. Your server is automatically allocated a dedicated port (and optional dedicated IP) on our networks, eliminating the need to set up port forwarding on your own router.
No! We do not artificially limit player slots on our hosting plans. You can configure as many slots as your allocated memory and CPU power can comfortably support.
Our network spans premium tier-4 data centers worldwide, including Mumbai (India), Singapore, and North America, ensuring minimal latency globally.
VPS Hosting
Everything about our Virtual Private Server hosting.
Yes, all our VPS hosting plans feature unmetered fair-use bandwidth on high-speed 1Gbps ports, so you never have to worry about unexpected overage fees.
Yes. Every VPS instance comes with access to our customized dashboard, letting you reinstall OS distributions, view resource graphs, configure firewall rules, and access the VNC console.
Our system routes incoming packets through global scrubbing centers that analyze and filter out volumetric and protocol-based attacks, keeping your VPS online through massive traffic spikes.
We offer both self-managed (unmanaged) and fully managed VPS add-ons. With managed support, our systems engineers handle OS patches, software installations, and custom configurations for you.
Yes. You can instantly upgrade your VPS specifications (CPU, RAM, storage) dynamically through your console. Downgrades are supported but require a quick storage adjustment block.
Payment
Billing, refunds, and subscription details.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized bank transfer options depending on your country.
Yes, we support cryptocurrency payments, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USD Coin (USDC) via secure gateway payment processors.
Yes, we offer a risk-free 7-day money-back guarantee for first-time customers. If you are not satisfied with your hosting performance, contact billing for a refund.
Never. The price you see on our checkout page is exactly what you pay. There are no setup fees, hidden resource taxes, or surprise renewal increases.
Yes! We offer freemium tiers for specific services like discord bot hosting and development containers so you can build and test your setups completely free.
You can request cancellation at any time directly through the client area. You can choose to cancel immediately or at the end of the current billing cycle.
Hardware
Specs, performance, and infrastructure.
We utilize latest-generation high-frequency AMD Ryzen (e.g. Ryzen 9 7900X/7950X) and Intel Xeon processors boasting boost clock speeds up to 4.5GHz+ for maximum single-threaded game performance.
Yes, dedicated IPv4 allocations are available as an add-on during checkout or can be assigned to your server later through a support request.
We use enterprise-grade NVMe SSDs in RAID 10 configurations, which deliver up to 10x faster read/write speeds compared to standard SSDs and eliminate chunk rendering bottlenecks.
We offer a 99.9% uptime SLA. Our data centers feature redundant power supplies, multiple internet transit links, and failover network routing to guarantee steady operation.
For vanilla Minecraft with a few friends, 2GB–4GB is plenty. Modpacks or heavy servers with 20+ players should opt for 6GB–8GB+ RAM. Web and bot servers usually run smoothly on 1GB–2GB.
Yes, enterprise DDoS protection is integrated out-of-the-box on all nodes at no extra cost, providing defense against attacks up to 1+ Tbps.
Support
Help with your server and account.
You can reach us through live chat on our website, by opening a formal ticket in the billing client area, or by pinging support helper bots in our official Discord community.
Yes! Our technical team can analyze your crash logs, identify faulty plugins, database connection issues, or memory limits, and guide you on how to resolve them.
Yes, our Minecraft hosting panel features a 1-click modpack installer for CurseForge, FTB, and Modrinth packs. If you have custom files, we can assist in getting them configured.
Yes, we offer fully managed add-on options where our technical team takes over active administration, system upgrades, routine backups, and configuration tasks.
Our primary support is in English, but our global team can assist in multiple regional languages using translation tools to ensure your issues are resolved.
Yes! You can join our Discord server to connect with thousands of other server owners, get fast peer assistance, share tips, and receive platform status updates.
